Privacy Policy

Information We Collect

We may collect information that is necessary to provide our services, improve user experience, and meet legal obligations. This information is gathered in different ways depending on how you interact with our platform.

Information Provided by Users

When you register an account, make a deposit or withdrawal, participate in promotions, or contact our customer support team, you may supply details such as your name, email address, date of birth, contact information, and payment-related data. We only request information that is reasonably required to deliver the requested service or comply with regulatory requirements.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit our website. This can include your IP address, browser type, device information, pages visited, time spent on the site, and general location data derived from your IP address. Such information helps us understand how our services are used and allows us to maintain functionality.

How Information Is Used

Information collected by MrO Casino may be used to create and manage your account, process transactions, provide customer support, personalise your gaming experience, and communicate important updates or promotional offers where you have consented to receive them. We may also use the data to improve our website, prevent fraud, ensure regulatory compliance, and conduct internal analysis.

Data Sharing

Information may be shared with service providers where necessary to support our operations, such as payment processors, hosting providers, and customer support platforms. These parties are expected to maintain appropriate safeguards and only use the data for the purposes we specify. We do not sell personal information to third parties for marketing purposes. Sharing may also occur where required by law or to protect the rights, property, or safety of MrO Casino, our users, or others.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enable essential functions, remember your preferences, and analyse site performance. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services. We do not use these technologies to track individuals across unrelated websites without consent.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce our agreements. Once the need for the information ends, it is either deleted or anonymised in accordance with our internal procedures.

Data Security

We take reasonable and appropriate measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures include technical, administrative, and physical safeguards suitable for the nature of the data we handle. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

User Privacy Requests

Users may contact our support team to inquire about the personal information we hold about them, request corrections, or ask for deletion where appropriate. We will respond to such requests in accordance with applicable laws and our internal policies. Please note that we may need to verify your identity before actioning any request and that certain information may need to be retained for legal or regulatory reasons.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information. Continued use of our services after changes have been posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how your information is handled, please contact our customer support team through the channels provided on our website.